Refund policy

"Return & Refund Policy"

 

Please note :  Sale item without damage will not be returned.

You can always contact us for any question at customer@kacchikeri.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We also do not accept returns for any product, until it is damaged. Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer@kacchikeri.com.

ORDER PROCESSING:
Please allow 24 hours to process your order. Expect an email within 24 hours to let you
know your order is on the way!
STORE PICKUP - Not Available

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button. Local delivery is available for addresses within 10 Km of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 2PM during store hours Morning 10 am to 6 pm will be delivered the sameday. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
For simple flat rate shipping: We offer ₹150 flat rate shipping in India.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over ₹999). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.